Warranty

Litlit sincerely hopes you would be satisfied with the new product. Based on laws and regulations related to the protection of consumer rights and interests and Litlit’s policies, we hereby formulate Litlit’s warranty policy and are willing to offer the following related services.

High-quality Goods
Litlit warrants that the products are free from defects in materials and workmanship under normal use and use in accordance with the relevant instructions for the products. Litlit attaches great importance to product quality and pays attention to details to ensure that you’ll only receive top-quality products for an outstanding shopping experience.

24/7 Livechat Service
Once you’re at litlit.com, you can enjoy convenient 24/7 live chat service to reach our professional and friendly customer service team easily and quickly. Whatever your problem is, whatever assistance you need, and whether it’s related to pre-sale, mid-sale or after-sale issues, our well-trained, considerate customer service staff will give you solutions or suggestions as quickly as possible until you’re completely satisfied.

Reliable, Prompt Shipping
We know how a buyer’s mood is while he or she is eagerly waiting for the delivery to come, and that’s why we’ve cooperated with reliable express companies for prompt shipping and fast delivery. Once you placed an order at litlit.com, we’ll ensure that your new purchase item will reach your doorstep as soon as possible with our dependable express courier partners (Please note that delivery is subject to changes caused by force majeure).

Trusted, Secure Payment
You can choose from a variety of payment methods that are both faster and safer. Litlit supports PayPal, PayPal Credit, and Credit Cards like VISA/MASTER/MAESTRO, etc., and you can select your frequently-used, trusted way of payment to complete your order without worrying about your payment safety.

Exclusions and Limitations
This warranty doesn’t cover:
  • Non-quality related issues;
  • Items purchased from authorized resellers;
  • Purchases without valid proof of purchase;
  • Items that have been refunded;
  • Any defects or damages resulting from misuse of products, unauthorized modification, disassembly or operation not in accordance with the official manuals or instructions;
  • Any defects or damages resulting from exposure to excessive heat, liquids or other external causes;
  • Any defects or damages resulting from reliability or compatibility issues when using unauthorized third-party parts or components;
  • Lost or stolen products;
  • Free products.
Contact Litlit
For customer service, please feel free to contact us at cs@litlit.com.

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